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You've dreamed of
owning a little red sports car or a vacation home on the shore, but the price has always
stopped you. Until now. You've seen the ads in newspapers and magazines, on television and
the Internet, and in coupon mailings to your home. They include photos of flashy high-end
cars and well-maintained homes for a fraction of their value. What deals! Just call the
toll-free number for more information.
Is there a catch? You
bet!
The Real-ity Check
Some businesses are engaging in fraudulent marketing
of auto and home auction guides. If you respond, you'll be pitched guides for autos and
homes supposedly selling for pennies on the dollar. If you take the bait you'll be charged
between $50 and $70 for each guide either on your credit card or through automatic
withdrawal from your checking account. In some instances, salespeople say they'll include
other guides as well. The catch: You'll be charged for those guides too, even though you
never agreed to buy them. When your auction guides arrive, you see that they contain
information that you can get elsewhere for free.
In some cases, the businesses bill credit
cards or debit checking accounts even if you never agree to buy anything. The account
information is obtained under false pretenses, such as a claim that the information is
needed for verification purposes or to "hold" an order.
Don't Be Mis-Guided
Homes and cars are sold at auction, but you won't find
the "deals" advertised by these fraudulent businesses. The auto auction guides
they sell contain only general information about auto auctions and their addresses and
phone numbers. In fact, cars sold at auctions typically sell for their fair market value.
At many government sales, the items are appraised prior to sale and will not be sold if
the bid price is below what is reasonable. The only cars that sell for $100 to $350 are
damaged or junk vehicles purchased for scrap.
Further, government agencies do not regularly
seize and then sell expensive high-end vehicles at auction. In fact, it's unusual for
agencies to obtain high-end vehicles - even through drug seizures. When agencies do seize
high-end cars, they often use the cars in undercover work. They're not offered to the
public until they're too expensive to maintain. At that point, they're no longer
considered high-end vehicles. If you find a seized car at auction, expect to pay market
value.
The same holds true for foreclosed homes.
Most well-maintained homes sell for close to their appraised value. The information in the
guides is available for free to real estate brokers and the general public through
Multiple Listing Services, newspapers and online resources. The houses that sell for
significantly lower prices are in poor, often uninhabitable condition or located in
unstable or unsafe communities.
How to Protect Yourself
Do your homework before you respond to an ad.
Information about federal government sales
programs typically is available for free or at low cost from the government. Some agencies
maintain mailing lists with the names of people who want to be notified about upcoming
sales. In these cases, agencies may charge a subscription fee to maintain the list and
cover mailing costs.
For information about upcoming sales, check
the classified or business sections of national or local newspapers. Some government sales
programs also advertise on local radio and television. Or you may see notices posted at
post offices, town halls, and other local and federal government buildings.
Contact individual government agencies
about their sales programs. For example, if you're interested in learning about the U.S.
Marshals Service sales program, look under the Department of Justice in the "U.S.
Government" listings in your phone book. Occasionally, current information on sales
programs is published in trade papers like Commerce Business Daily. Check with your
library or local Chamber of Commerce. Many maintain subscriptions for public use.
If you're still interested in responding to
ads for auction guides:
Get the name of the company and check it
out with consumer protection officials in your state and the state where the company is
located. Consumer protection officials can tell you if there are any unresolved consumer
complaints on file. One caveat: No record of complaints against a particular business
doesn't necessarily mean no previous consumer problems. It may be that problems exist, but
have not yet been reported, or that the business is operating under several different
names.
Get a written copy of the return policy.
Some fraudulent sellers of auction guides give consumers the impression that refunds are
no problem. In fact, the businesses deceptively attach burdensome conditions on refunds
that make refunds highly unlikely.
Pay by credit card. If you have a problem
with merchandise or services that you charged to a credit card, and you make a good faith
effort to work out the problem with the seller, you have the right to withhold payment for
the merchandise or services. You can withhold payment up to the amount of credit
outstanding for the purchase, plus any finance or related charges.
Where to Complain
The Federal Trade Commission online,
or FTC Consumer Response Center (CRC), Washington, DC 20580, 202-FTC-HELP (382-4357), TDD
202-326-2502.
The U.S. Postal Inspection Service through
your local Postmaster. Or call 1-800-372-8347 for a Mail Fraud Complaint form by calling.
You also may send an e-mail message to Fraud@uspis.gov and receive the form as an
automatic response.
Other organizations that investigate fraud
include your:
State Attorney General
State and local consumer protection offices
Local Better Business Bureau
For More Information
The federal Consumer Information Center (CIC) publishes the free
Consumer Information Catalog which lists several publications on government property
sales:
U.S. Real
Property Sales List. Lists government real estate properties for sale that are sold by
auction or sealed bid. Tells how to get more information on specific properties. 5 pp.
(Bimonthly. GSA) Item #525E. Free.
Guide to
Government Sales. Learn how to buy homes, cars and other property from 17 federal
sales programs. 19 pp. (1998. GSA) Item #107E. $2.00.
National Sellers
List. The government sells real estate and personal property that has been forfeited
by law. Here's a list of dealers who sell items, their addresses and phone numbers. 8 pp.
(1998. DOJ) Item #386E. $.50.
How You Can Buy
Used Federal Personal Property. Describes used equipment and industrial items sold by
the government, how it is sold, and where to call for more information. 5 pp. (1998. GSA)
Item #318E. $.50.
If you don't have access to the Web, call the CIC at
1-888-8-PUEBLO (1-888-878-3256).
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