State, County & City Government
Consumer Protection Offices
City, county and state consumer protection offices provide consumers with important services. They might mediate complaints, conduct investigations, prosecute offenders of consumer laws, license and regulate a variety of professionals, promote strong consumer proctection legislation, provide educational materials and advocate in the consumer interest.
City and county consumer offices are familiar with local businesses and local ordinances and state laws. If there is no local consumer office in your area, contact your state consumer office. State offices, sometimes in a separate department of consumer affairs or the attorney general's or governor's office, are familiar with state laws and look for statewide patterns of problems. Consumer protection offices in the U.S. territories also are included.
To save time, call the office before sending in a written complaint. Ask if the office handles the type of complaint you have or if complaint forms are provided.
Many offices distribute consumer materials specifically geared to state laws and local issues. Call to obtain available educational information on your problem.
This list is arranged in alphabetical order by state name. State, county and city jurisdictions and TDD numbers are in bold type.
Alabama
State Offices
Dennis Wright, Assistant Attorney General, Consumer Affairs Division Chief
Office of the Attorney General
11 South Union Street
Montgomery, AL 36130
334-242-7334
Toll free in AL: 1-800-392-5658
Web site: www.ago.state.al.us
Alaska
State Offices
Consumer Protection Unit
Office of the Attorney General
1031 West 4th Avenue
Suite 200
Anchorage, AK 99501-5903
907-269-5100
Fax: 907-276-8554
Web site: www.law.state.ak.us
Arizona
State Offices
Sydney Davis, Chief Counsel
Consumer Protection and Advocacy Section
Office of the Attorney General
1275 West Washington Street
Phoenix, AZ 85007
602-542-3702
602-542-5763 (consumer information and complaints)
Toll free in AZ: 1-800-352-8431
TDD: 602-542-5002
Fax: 602-542-4579
Web site: www.ag.state.az.us
Noreen Matts, Assistant Attorney General, Consumer Protection
Office of the Attorney General
400 West Congress South Bldg., Suite 315
Tucson, AZ 85701
520-628-6504
Toll free in AZ: 1-800-352-8431
Fax: 520-628-6532
County Offices
Derick Rapier, County Attorney
Greenlee County Attorney's Office
P.O. Box 1717
Clifton, AZ 85533
520-865-4108
Fax: 520-865-4665
Terence Hance, County Attorney
Coconino County Attorney's Office
110 East Chernue Avenue
Flagstaff, AZ 86001
520-779-6518
Fax: 520-779-5618
Robert Olson, Pinal County Attorney
Pinal County Attorney's Office
P.O. Box 887
Florence, AZ 85232
520-868-6271
Fax: 520-868-6521
Jerry DeRose, County Attorney
Gila County Attorney's Office
1400 East Ash Street
Globe, AZ 85501
520-425-3231
Fax: 520-425-3720
Melvin Bowers, County Attorney
Navajo County Attorney's Office
P.O. Box 668
Holbrook, AZ 86025
520-524-4026
Fax: 520-524-4244
William Ekstrom, County Attorney
Mohave County Attorney's Office
315 North 4th Street
P.O. Box 7000
Kingman, AZ 86402-7000
520-753-0719
Fax: 520-753-2669
Martha Chase, County Attorney
Santa Cruz County Attorney's Office
2150 North Congress Dr, Ste 201
Nogales, AZ 85621
520-761-7850
Fax: 520-761-7851
R. Glenn Buckelew, La Paz County Attorney
County Attorney
1320 Kofa Avenue
P.O. Box 709
Parker, AZ 85344
520-669-6118
Fax: 520-669-2019
Charles Hastings, County Attorney
Yavapai County Attorney's Office
Yavapai County Courthouse
255 East Gurley
Prescott, AZ 86301
520-771-3344
Fax: 520-771-3110
Stephen Udall, County Attorney
Apache County Attorney's Office
P.O. Box 637
St. Johns, AZ 85936
520-337-4364, ext. 240
Fax: 520-337-2427
Patricia A. Orozco, County Attorney
Yuma County Attorney's Office
168 South Second Avenue
Yuma, AZ 85364
520-329-2270
Fax: 520-329-2284
City Offices
Michael Anderson, Deputy City Attorney
Consumer Affairs Division
Tucson City Attorney's Office
110 East Pennington Street, 2nd Floor
P.O. Box 27210
Tucson, AZ 85726-7210
520-791-4886
Fax: 520-791-4991
Arkansas
State Offices
Shelia McDonald, Deputy Attorney General
Consumer Protection Division
Office of the Attorney General
323 Center Street
Suite 200
Little Rock, AR 72201
501-682-2341
Voice/TDD toll free in AR: 1-800-482-8982
Toll free: 1-800-482-8982
TDD: 501-682-6073
Fax: 501-682-8118
E-mail: consumer@ag.state.ar.us
Web site: www.ag.state.ar.us
California
State Offices
Partrick Dorais, Acting Chief
Bureau of Automotive Repair
California Department of Consumer Affairs
10240 Systems Parkway
Sacramento, CA 95827
916-255-4565
Toll free in CA: 1-800-952-5210 (auto repair only)
TDD: 916-255-1369
Web site: www.smogcheck.ca.gov
Kathleen Hamilton, Director
California Department of Consumer Affairs
400 R Street
Suite 3000
Sacramento, CA 95814
916-445-4465
Toll free in CA: 1-800-952-5210
TDD/TTY: 916-322-1700
Web site: www.dca.ca.gov
Bill Lockyer, Attorney General
Office of the Attorney General
Public Inquiry Unit
P.O. Box 944255
Sacramento, CA 94244-2550
916-322-3360
Toll free in CA: 1-800-952-5225
TDD: 916-324-5564
Web site: www.caag.state.ca.us/piu
County Offices
Michael Yraceburn, Supervising Deputy District Attorney
Criminal Division
Kern County District Attorney's Office
1215 Truxtun Avenue
4th Floor
Bakersfield, CA 93301
661-868-2350
Fax: 661-868-2135
E-mail: ymichael@co.kern.ca.us
Criselda Gonzalez, Deputy District Attorney
Consumer Affairs Unit
Solano County Distict Attorney's Office
600 Union Avenue
Fairfield, CA 94533
707-421-6859
707-421-6800
Fax: 707-421-7986
Alan Yengoyan, Senior Deputy District Attorney
Business Affairs Unit
Fresno County District Attorney's Office
1250 Van Ness Avenue
2nd Floor
Fresno, CA 93721
559-488-3836
559-488-3156
Fax: 559-485-1315
Pastor Herrera, Jr., Director
Los Angeles County Department of Consumer Affairs
500 West Temple Street
Room B-96
Los Angeles, CA 90012-2706
213-974-1452
Fax: 213-687-0233
Web site: www.consumer-affairs.co.la.co.us
James L. Sepulveda, Sr. Deputy District Attorney
Contra Costa County District Attorney's Office
651 Pine Street 12th floor
Martinez, CA 94553
925-646-4620
Fax: 925-646-4683
Consumer Fraud Unit
Stanislaus County District Attorney's Office
P.O. Box 442
Modesto, CA 95353-0442
209-525-5550
Fax: 209-525-5545
Web site: www.stanislaus-da.org
Daryl Roberts, Deputy District Attorney
Consumer Affairs Division
Napa County District Attorney's Office
931 Parkway Mall
P.O. Box 720
Napa, CA 94559
707-253-4211
707-253-4059
Fax: 707-253-4041
John Wilson, Deputy in Charge
Consumer & Environmental Unit
San Mateo County District Attorney's Office
400 County Center
4th Floor
Redwood City, CA 94063
650-363-4651
M. Scott Prentice, Supervising Deputy District Attorney
Consumer and Environmental Protection Division
Sacramento County District Attorney's Office
P.O. Box 749
906 G Street, Ste 700
Sacramento, CA 95812-0749
916-874-6174
Fax: 916-874-7660
Dean Flippo, Monterey County District Attorney
Consumer Protection Division
P.O. Box 1131
Salinas, CA 93902
831-755-5073
Fax: 831-755-5608
Peter Longanbach, Supervising Duputy District Attorney
San Diego County District Attorney's Office
P.O. Box 121011
San Diego, CA 92112-1011
619-531-4070
Fax: 619-531-4481
San Francisco County District Attorney's Office
732 Brannan Street, #322
San Francisco, CA 94103
415-551-9595 (public inquiries)
Al Bender, Supervising Deputy District Attorney
Santa Clara County District Attorney's Consumer Protection Unit
70 West Hedding Street
West Wing, 4th Floor
San Jose, CA 95110
408-792-2880 (consumer protection)
408-792-2881 (small claims advisory)
Fax: 408-279-8742
Web site: www.santaclara-da.org/consumer.html
Betty Moose, Commissioner
Alameda County Consumer Affairs Commission
1328 Via El Monte
San Lorenzo, CA 94580
510-535-6444
510-785-7554
Robert Nichols, Deputy District Attorney
Consumer Protection Division
Marin County District Attorney's Office
Hall of Justice, Room 130
3501 Civic Center Drive
San Rafael, CA 94903
415-499-6450
Fax: 415-499-3719
E-mail: consumer@marin.org
Web site: www.marin.org/mc/da
Barbara Kob, Mediation Coordinator
Marin County Mediation Services
4 Jeannette Prandi Way
San Rafael, CA 94903
415-499-7454
Fax: 415-499-6978
Robert Gannon, Supervising Deputy District Attorney
Consumer/Environmental Protection Unit
Orange County District Attorney's Office
405 West 5th Street, Suite 606
Santa Ana, CA 92701
714-568-1200
Fax: 714-568-1250
Allan Kaplan, Senior Deputy District Attorney
Consumer Protection Unit
Santa Barbara County District Attorney's Office
1105 Santa Barbara Street
Santa Barbara, CA 93101
805-568-2300
Fax: 805-568-2398
Robin Gysin, Coordinator
Division of Consumer Affairs
Santa Cruz County District Attorney's Office
701 Ocean Street
Room 200
Santa Cruz, CA 95060
408-454-2050
TDD/TTY: 408-454-2123
Fax: 408-454-2920
E-mail: dat155@co.santa-cruz.ca.us
Web site: www.CO.Santa-Cruz.CA/US
Franklin Stephenson, Supervising Deputy District Attorney
San Joaquin County District Attorney's Office
Consumer Affairs Prosecution Unit
222 East Weber, Room 412
P.O. Box 990
Stockton, CA 95202
209-468-9321
Fax: 209-468-0314
Norman Vorman, District Attorney
Mendocino County District Attorney's Office
P.O. Box 1000
Ukiah, CA 95482
707-463-4211
Fax: 707-463-4687
Melodianne Duffy, Supervisor
Consumer Mediation Section
Ventura County District Attorney's Office
800 South Victoria Avenue
Ventura, CA 93009
805-654-3110
Fax: 805-648-9255
Web site: www.ventura.org/vcda
City Offices
Donald Kass, Supervising Deputy City Attorney
Consumer Protection Division
Los Angeles City Attorney's Office
200 North Main Street
1600 City Hall East
Los Angeles, CA 90012
213-485-4515
Fax: 213-847-0402
E-mail: dkass@atty.ca.la.ca.us
Michael D. Rivo, Head Deputy City Attorney
Consumer and Environmental Protection Unit
San Diego City Attorney's Office
1200 Third Avenue
Suite 700
San Diego, CA 92101-4106
619-533-5600
Web site: www.sannet.gov/city-attorney
Adam Radinsky, Deputy City Attorney
Consumer Protection
1685 Main Street
Room 310
Santa Monica, CA 90401
310-458-8336
Fax: 310-395-6727
E-mail: consumer-complaint@pen.ci.santa-monica.ca.us
Web site: pen.ci.santa-monica.ca.us/atty/consumer_protection/
Colorado
State Offices
Consumer Protection Division
Colorado Attorney General's Office
1525 Sherman Street
5th Floor
Denver, CO 80203-1760
303-866-5189
303-866-5125
Toll free: 1-800-332-2071
Fax: 303-866-5443
County Offices
David Zook, Chief Deputy District Attorney
Economic Crime Division
El Paso and Teller Counties District Attorney's Office
105 East Vermijo, Suite 205
Colorado Springs, CO 80903-2083
719-520-6002
Fax: 719-520-6006
E-mail: david_zook@co.el-paso.co.us
Web site: www.co.el-paso.co.us/districtattorney/scam.htm
Phillip Parrott, Chief Deputy District Attorney
Denver District Attorney's Economic Crimes Unit
303 West Colfax Ave., Ste 1300
Denver, CO 80204
720-913-9179
720-913-9177
TDD/TTY: 720-913-9182
Fax: 720-913-9177
Web site: www.denverda.org
Sarah Law, District Attorney
Archuleta, LaPlata and San Juan Counties District Attorney's Office
P.O. Drawer 3455
Durango, CO 81302
970-247-8850
Fax: 970-259-0200
A.M. Dominguez, District Attorney
Weld County District Attorney's Office
P.O. Box 1167
Greeley, CO 80632
970-356-4010
Fax: 970-352-8023
Gus Sandstrom, District Attorney
Pueblo County District Attorney's Office
201 West 8th Street, Suite 801
Pueblo, CO 81003
719-583-6030
Fax: 719-583-6666
Connecticut
State Offices
James Flemming, Commissioner
Department of Consumer Protection
165 Capitol Avenue
Hartford, CT 06106
860-713-6050
Toll free in CT: 1-800-842-2649
Fax: 860-566-1531
Web site: www.state.ct.us/dcp/
Steven M. Rutstein, Assistant Attorney General
Antitrust/Consumer Protection
Office of Attorney General
110 Sherman Street
Hartford, CT 06105
860-808-5400
Fax: 860-808-5593
Web site: www.cslnet.ctstateu.edu/attygenl
City Offices
Philip Cacciola, Director of Consumer Protection
City of Middletown
245 DeKoven Drive
PO Box 1300
Middletown, CT 06457-1300
860-344-3491
TDD: 860-344-3521
Fax: 860-343-5470
E-mail: conpmdtn@connix.com
Delaware
State Offices
Olha N.M. Rybakoff, Deputy Attorney General
Consumer Protection Unit
Director, Consumer Protection Division
Department of Justice
820 North French Street
5th Floor
Wilmington, DE 19801
302-577-8600
Toll free in DE: 1-800-220-5424
Fax: 302-577-3090
Web site: www.state.de.us/attgen/consumer.htm
Eugene M. Hall, Director
Fraud and Consumer Protection Division
Office of the Attorney General
820 North French Street
5th Floor
Wilmington, DE 19801
302-577-8600
Toll free in DE: 1-800-220-5424
Fax: 302-577-3090
Web site: www.state.de.us/attgen/consumer.htm
District of Columbia
District of Columbia Offices
Bennett Rushkoff, Senior Counsel
Office of the Corporation Counsel
441 4th Street NW
Suite 450-N
Washington, DC 20001
202-442-9828 (consumer hotline)
Fax: 202-727-6546
Florida
State Offices
Jack Norris, Chief of Multi-State Litigation
Consumer Litigation Section
110 SE 6th Street
Fort Lauderdale, FL 33301
954-712-4600
Fax: 954-712-4706
Cecile Dykas, Assistant Deputy Attorney General
Economic Crimes Division
Office of the Attorney General
110 SE 6th Street
Republic Tower, 10th Floor
Fort Lauderdale, FL 33301
954-712-4600
Fax: 954-712-4658
Web site: www.legal.firn.edu
James Kelly, Director of Division Consumer Services
Department of Agriculture & Consumer Services
407 South Calhoun Street
Mayo Building 2nd Floor
Tallahassee, FL 32399-0800
850-922-2966
Toll free in FL: 1-800-435-7352
Fax: 850-487-4177
Web site: www.fl-ag.com
County Offices
Sheryl Lord, Director
Pinellas County Office of Consumer Protection
14250 49th Street North
2nd Floor
Clearwater, FL 33762
727-464-6200
TDD/TTY: 727-464-6088
Fax: 727-464-6129
Web site: www.co.pinellas.fl.us/bcc
Mona Fandel, Director
Broward County Consumer Affairs Division
115 South Andrews Avenue
Annex Room A460
Fort Lauderdale, FL 33301
954-765-5350, ext. 232
Fax: 954-765-5309
E-mail: mfandel@co.broward.fl.us
Web site: www.co.broward.fl.us
Sheila Rushton, Director
Consumer Services Department
Miami-Dade County
140 West Flagler Street
Suite 903
Miami, FL 33130
305-375-3677 (Consumer Hotline)
TDD/TTY: 305-375-4177
Fax: 305-375-4120
E-mail: consumer@co.miami-dade.fl.us
Web site: www.co.miami-dade.fl.us/csd
Frederic Kerstein, Chief
Dade County Economic Crime Unit
Office of the State Attorney
1350 NW 12th Avenue
5th Floor, Graham Building
Miami, FL 33136-2111
305-547-0671
Fax: 305-547-0717
E-mail: kerstef@sall.state.fl.us
Carol A. McCarthy, Investigator
Pasco County Consumer Affairs Division
7530 Little Road
New Port Richey, FL 34654
727-847-8110
352-521-5179
Fax: 727-847-8969
Carlos J. Morales, Chief Investigator
Orange County Consumer Fraud Unit
415 North Orange Avenue
P.O. Box 1673
Orlando, FL 32802
407-836-2490
Fax: 407-836-2376
E-mail: fraudhelp@circuit9.org
Web site: www.onetgov.net
Frank Harber, Manager
Consumer Protection Unit
Hillsborough County Commerce Dept.
8900 N. Armenia Ave., Ste 222
Tampa, FL 33604-1067
813-903-3430
Fax: 813-903-3432
Web site: www.hillsboroughcounty.org
Dennis Moore, Director
Palm Beach County Division of Consumer Affairs
50 South Military Trail, Suite 201
West Palm Beach, FL 33415
561-233-4820
Toll free: 1-800-930-5124 (Palm Beach County)
Fax: 561-233-4838
E-mail: consumer@co.palm-beach.fl.us
City Offices
Helen Ridley, Chief of Consumer Affairs
City of Jacksonville Division of Consumer Affairs
St. James Building
117 West Duval Street, Suite M-100
Jacksonville, FL 32202
904-630-3467
Fax: 904-630-3458
Web site: www.coj.net/pub/consumer/consumer.htm
Katherine Bryant, Department Secretary
Lauderhill Consumer Protection Board
1176 NW 42nd Way
Lauderhill, FL 33313
954-321-2456 (Lauderhill residents only)
Georgia
State Offices
Barry Reid, Administrator
Governor's Office of Consumer Affairs
2 Martin Luther King, Jr. Drive
Suite 356
Atlanta, GA 30334
404-651-8600
Toll free in GA (outside Atlanta area): 1-800-869-1123
Fax: 404-651-9018
Web site: www2.state.ga.us/gaoca
Hawaii
State Offices
Gene Murayama, Investigator
Office of Consumer Protection
Department of Commerce and Consumer Affairs
345 Kekuananoa Street Room 12
Hilo, HI 96720
808-933-0910
Fax: 808-933-8845
Stephen Levens, Acting Executive Director
Office of Consumer Protection
Department of Commerce and Consumer Affairs
235 South Beretania Street
Room 801
Honolulu, HI 96813
808-586-2636
Fax: 808-586-2640
Janice Jarman, Investigator
Office of Consumer Protection
Dept of Commerce and Consumer Affairs
1063 L Main Street Ste C-216
Wailuku, Maui, HI 96793
808-984-8244
Fax: 808-243-5807
Web site: www.state.hi.us/dcca/
Idaho
State Offices
Brett De Lange, Deputy Attorney General
Consumer Protection Unit
Idaho Attorney General's Office
650 West State Street
Boise, ID 83720-0010
208-334-2424
Toll free in ID: 1-800-432-3545
Fax: 208-334-2830
Web site: www.state.id.us/ag
Illinois
State Offices
Office of the Attorney General
1001 East Main Street
Carbondale, IL 62901
618-529-6400
Toll free in IL: 1-800-243-0607 (consumer hotline serving southern Illinois)
TDD: 618-529-0607
Fax: 618-529-6416
Patricia Kelly, Chief
Consumer Protection Division of the Attorney General Office
100 West Randolph
12th Floor
Chicago, IL 60601
312-814-3000
TDD: 312-793-2852
Fax: 312-814-2593
Charles Fergus, Bureau Chief
Consumer Fraud Bureau
100 West Randolph
12th Floor
Chicago, IL 60601
312-814-3580
Toll free in IL: 1-800-386-5438
TDD: 312-814-3374
Fax: 312-814-2593
Web site: www.ag.state.il.us
Governor's Office of Citizens Assistance
222 South College Room 106
Springfield, IL 62706
217-782-0244
Toll free in IL: 1-800-642-3112
Fax: 217-524-4049
E-mail: governor@state.il.us
County Offices
Sophia Lopez, Supervisor
Cook County State Attorney's Office
Consumer Fraud Division
69 West Washington
Suite 700
Chicago, IL 60091
312-603-8700
William Haine, State's Attorney
Madison County Office of State's Attorney
157 North Main Street, Suite 402
Edwardsville, IL 62025
618-692-6280
Fax: 618-656-7312
Deborah Hagan, Bureau Chief of Consumer Fraud
Department of Consumer Affairs serving Central Illinois
Office of the Attorney General
500 South Second Street
Springfield, IL 62706
217-782-1090
Toll free in IL: 1-800-243-0618
217-785-2771
Fax: 217-782-1097
E-mail: agconsmr@mail.state.il.us
Web site: www.ag.state.il.us
City Offices
Caroline Shoenberger, Commissioner
Chicago Department of Consumer Services
121 North LaSalle Street
Room 808
Chicago, IL 60602
312-744-4006
TDD: 312-744-9385
Fax: 312-744-9089
Web site: www.ci.chi.il.us/ConsumerServices/
Sharon Carter, Administrator
Consumer Protection Office
City of Des Plaines
1420 Miner Street
Des Plaines, IL 60016
847-391-5006
Fax: 847-391-5378
Indiana
State Offices
Barbara L. Cook Crawford, Chief Counsel and Director
Consumer Protection Division
Office of the Attorney General
Indiana Government Center South
402 West Washington Street, 5th Floor
Indianapolis, IN 46204
317-232-6330
Toll free in IN: 1-800-382-5516
Fax: 317-233-4393
E-mail: inattgn@atg.state.in.us
Web site: www.ai.org/hoosieradvocate
County Offices
Scott Newman, Marion County Prosecuting Attorney
Marrion County Prosecuting Attorney's Office
560 City-County Building
200 East Washington Street
Indianapolis, IN 46204-3363
317-327-3892
TDD/TTY: 317-327-5186
Fax: 317-327-5409
Web site: www.indygov.org
Iowa
State Offices
William Brauch, Assistant Attorney General
Consumer Protection Division
Office of the Attorney General
1300 East Walnut Street, 2nd Floor
Des Moines, IA 50319
515-281-5926
Fax: 515-281-6771
E-mail: consumer@ag.state.ia.us
Web site: www.state.ia.us/government/ag/consumer.html
Kansas
State Offices
C. Steven Rarrick, Deputy Attorney General
Consumer Protection Division
Office of the Attorney General
120 SW 10th
4th Floor
Topeka, KS 66612-1597
785-296-3751
Toll free in KS: 1-800-432-2310
TDD/TTY: 785-291-3767
Fax: 785-291-3699
E-mail: cprotect@ksag.org
Web site: www.ink.org/public/ksag
Office of the District Attorney
Consumer Fraud & Economic Crime Division
535 North Main
Wichita, KS 672033747
316-383-7921
Toll free in KS: 1-800-432-2310
Fax: 316-383-4669
Kentucy
State Offices
Todd Leatherman, Director
Consumer Protection Division
Office of the Attorney General
1024 Capital Center Drive
Frankfort, KY 40601
502-696-5389
Toll free in KY: 1-888-432-9257
Fax: 502-573-8317
E-mail: attorney.general@law.state.ky.us
Web site: www.law.state.ky.us/cp
Robert Winlock, Administrator
Consumer Protection Division
Office of the Attorney General
9001 Shelbyville Road
Suite 3
Louisville, KY 40222
502-425-4825
Fax: 502-425-9406
Louisiana
State Offices
Isabel Wingerter, Chief
Consumer Protection Section
Office of the Attorney General
301 Main Street Suite 1250
Baton Rouge, LA 70801
225-342-9639
Toll free nationwide: 1-800-351-4889
Fax: 225-342-9637
Web site: www.laag.com
County Offices
Consumer Protection Division
Jefferson Parish District Attorney
200 Derbigny Street
5th Floor Courthouse Annex
Gretna, LA 70053
504-368-1020
Fax: 504-368-4562
Maine
State Offices
Maine Attorney General's Consumer Mediation Sevice
6 State House Station
Augusta, ME 04333
207-626-8800
Web site: www.state.me.us/ag
William Lund, Director
Office of Consumer Credit Regulation
35 State House Station
Augusta, ME 04333-0035
207-624-8527
Toll free in ME: 1-800-332-8529
TDD/TTY: 207-624-8563
Web site: www.mainecreditreg.org
Francis Ackerman, Acting Division Chief
Public Protection Division
Office of the Attorney General
6 State House Station
Augusta, ME 04333
207-626-8849
Maryland
State Offices
William Leibovici, Chief
Consumer Protection Division
Office of the Attorney General
200 Saint Paul Place
16th Floor
Baltimore, MD 21202-2021
410-528-8662 (consumer complaint hotline)
410-576-6550 (consumer information)
TDD: 410-576-06372 (Maryland only)
Fax: 410-576-7040
E-mail: consumer@oag.state.md.us
Web site: www.oag.state.md.us/consumer
Charles D Schaub, Manager
Business Licensing & Consumer Service
Motor Vehicle Administration
6601 Ritchie Highway, NE
Glen Burnie, MD 21062
410-768-7248
Fax: 410-768-7602
Regional Offices
Larry Munson, Administrator
Maryland Attorney Generals' Office
Consumer Protection Division
138 East Antietam St, Ste 210
Hagerstown, MD 21740-5684
301-791-4780
410-576-6372
Fax: 301-791-7178
Emalu Myer, Consumer Affairs Specialist
Eastern Shore Branch Office
Consumer Protection Division
Office of the Attorney General
201 Baptist Street
Suite 30
Salisbury, MD 21801-4976
410-543-6620
Fax: 410-543-6642
Web site: www.oag.state.md.us
County Offices
Stephen Hannan, Administrator
Howard County Office of Consumer Affairs
6751 Columbia Gateway Drive
Columbia, MD 21046
410-313-6420
Fax: 410-313-6453
E-mail: shannon@co.ho.md.us
George Rose, Division Chief
Montgomery County Division of Consumer Affairs
100 Maryland Avenue
Suite 330
Rockville, MD 20850
240-777-3636
TDD: 240-777-3679
Fax: 240-777-3768
Web site: www.co.mo.md.us/hca
Massachusetts
State Offices
Tom Reilly, Attorney General
Consumer Protection and Antitrust Division
Office of the Attorney General
200 Portland Street
Boston, MA 02114
617-727-8400 The Consumer Hotline - information and referral to local county and city government consumer offices (listed below) that work in conjunction with the Department of the Attorney General
Fax: 617-727-5765
Web site: http://www.ago.state.ma.us
Jennifer Davis Carey, Director
Executive Office of Consumer Affairs and Business Regulation
One Ashburton Place, Room 1411
Boston, MA 02108
617-727-7780 (information and referral only)
TDD/TTY: 617-727-1729
Fax: 617-227-6094
E-mail: consumer@state.ma.us
Web site: www.state.ma.us/consumer
Consumer Protection and Antitrust Division
Office of the Attorney General - Springfield
436 Dwight Street
Springfield, MA 01103
413-784-1240
Fax: 413-784-1244
County Offices
Cambridge Consumers' Council
831 Massachusetts Ave
Cambridge, MA 02139
617-349-6150
Fax: 617-349-6148
Web site: www.ci.cambridge.ma.us/~Consumer
Jacqueline Wright, Consumer Program Director
Fall River Consumer Program
One Government Center
Fall River, MA 02722
508-324-2672
Fax: 508-324-2626
Thomas Joy, Director
Consumer Protection Program
Haverhill Community Action, Inc.
25 Locust Street
Haverhill, MA 01830
978-373-1971
Fax: 978-373-8966
Paul Schrader, Executive Director
Consumer Assistance Council, Inc.
149 Main Street
Hyannis, MA 02601
508-771-0700
Toll free: 1-800-867-0701
Fax: 508-771-3011
E-mail: cac@capecod.net
Web site: www.consumercouncil.com
Marie Finelli, Assistant Director Consumer Protection Program
Greater Lawrence Community Action Council, Inc.
Consumer Protection Program
350 Essex Street
Lawrence, MA 08140
978-681-4990
Fax: 978-681-4949
E-mail: m.finelli@glcac.org
Web site: www.glcac.org
Kenneth Dunn, Director
Middlesex Community College Law Center
Local Consumer Program
33 Kearney Square Room 117
Lowell, MA 01852
978-656-3342
Fax: 978-656-3339
E-mail: dunnk@middlesex.cc.ma.us
Consumer Assistance Office - Metro West, Inc.
209 West Central Street
Natick, MA 01760
508-651-8812
Fax: Fax: 508-647-0661
Judy Zohn Min Cole, Co-Directors
Newton-Brookline Consumer Office
Newton City Hall
1000 Commonwealth Ave.
Newton, MA 02465
617-552-7205
Fax: 617-552-7027
Jeanne Foy, Director
Mass PIRG Consumer Action Center
182 Green Street
North Weymouth, MA 02191
781-335-0280
Fax: 781-340-3991
Maggie Bergin, Case Coordinator
Consumer Protection Division
North Western District Attorney's Office
1 Gleason Plaza
Northampton, MA 01060
413-586-9225
Fax: 413-584-3635
Lillian Mercantel, Director
Berkshire County Consumer Advocates, Inc.
150 North Street
Pittsfield, MA 01201
413-443-9128
Toll free: 1-800-540-9128
Fax: 413-496-9225
Linda Tilley, Coordinator, Consumer Aid Program
South Shore Community Action Council, Inc.
265 South Meadow Road
Plymouth, MA 02360
508-747-7575 x226
Fax: 508-746-5140
E-mail: lmtilley@sscac.org
Kary M. Nykorchuk, Director
Consumer Council of Worcester County
484 Main Street
2nd Floor
Worcester, MA 01608-1690
508-754-1176
Fax: 508-754-0203
City Offices
Nancy Lo, Director
Mayor's Office of Consumer Affairs and Licensing
Boston City Hall
Room 817
Boston, MA 02201
617-635-3834
617-635-4165
Fax: 617-635-4174
E-mail: nancylo@ci.boston.ma.us
Web site: www.cityofboston.com
Jean Courtney, Director
Consumer Information Center
Springfield Action Commission
619 State Street
Springfield, MA 01109
413-263-6519
413-263-6513 (Hamden and Hampshire Counties)
Fax: 413-263-6511
Michigan
State Offices
Frederick Hoffecker, Assistant in Charge
Consumer Protection Division
Office of Attorney General
P.O. Box 30212
Lansing, MI 48909
517-373-1140 (complaint information)
517-373-1110
Fax: 517-335-1935
Rodger James, Director
Bureau of Automotive Regulation
Michigan Department of State
Lansing, MI 48918-1200
517-373-4777
Toll free in MI: 1-800-292-4204
Fax: 517-373-0964
County Offices
Mike Studders, Chief Investigator
Bay County Consumer Protection Unit
1230 Washington - Courthouse
Bay City, MI 48707-5994
517-895-4139
Fax: 517-895-4167
Margaret DeMuynck, Director
Consumer Protection Department
Macomb County
Office of the Prosecuting Attorney
Macomb County Administration Bldg
One South Main Street 3rd FL
Mt. Clemens, MI 48043
810-469-5600
810-469-5350
Fax: 810-469-5609
City Offices
John Roy Castillo, J.D., Director
City of Detroit Consumer Affairs Department
65 Cadillac Square
Suite 1600
Detroit, MI 48226
313-224-3508
313-224-6995 (complaints)
Fax: 313-224-2796
E-mail: castillojr@cadtwr.ci.detroit.mi.us
Web site: www.ci.detroit.mi.us
Minnesota
State Offices
Curt Loewe, Director
Consumer Services Division
Minnesota Attorney General's Office
1400 NCL Tower
445 Minnesota Street
St. Paul, MN 55101
612-296-3353
Toll free: 1-800-657-3787
Fax: 612-282-5801
E-mail: consumer.ag@state.mn.us
Web site: www.ag.state.mn.us/home/mainhi.shtml
County Offices
Roshan Rajkumar, Director, Citizens Info Hotline
Hennepin County Citizen Information Hotline
Office of Hennepin County Attorney
C-2000 County Government Center
Minneapolis, MN 55487
612-348-4528
TDD/TTY: 612-348-6015
Fax: 612-348-9712
E-mail: citizeninfo@hennipin.mn.us
Web site: www.co.hennepin.mn.us/coatty/hcatty.htm
City Offices
James Moncur, Director
Division of Licenses & Consumer Services
Minneapolis Department of Regulatory Services
City Hall, Room 1C
350 South 5th Street
Minneapolis, MN 55415
612-673-2080
TDD/TTY: 612-673-3300/3360
Fax: 612-673-3399
E-mail: opa@ci.minneapolis.mn.us
Web site: www.ci.minneapolis.mn.us
Mississippi
State Offices
Leyser Q. Morris-Hayes, Director
Consumer Protection Division of the Mississippi Attorney General's Office
P.O. Box 22947
Jackson, MS 39225-2947
601-359-4230
Toll free in MS: 1-800-281-4418
Fax: 601-359-4231
Web site: www.ago.state.ms.us/consprot.htm
Julie McLemoil, Director
Bureau of Regulatory Services
Department of Agriculture and Commerce
121 North Jefferson Street
P.O. Box 1609
Jackson, MS 39201
601-359-1111
Fax: 601-354-6502
Web site: www.mdac.state.ms.us
Missouri
State Offices
Doug Ommen, Chief Counsel
Consumer Protection and Trade Offense Division
P.O. Box 899
1530 Rax Court
Jefferson City, MO 65102
573-751-6887
573-751-3321
Toll free in MO: 1-800-392-8222
TDD/TTY toll free in MO: 1-800-729-8668
Fax: 573-751-7948
E-mail: attgenmail@moago.org
Web site: www.ago.state.mo.us
Montana
State Offices
Jason W Hayes, Assistant Attorney General
Department of Justice
2115 State Capitol
P.O. Box 98920
Lincoln, NE 68509
402-471-2682
Toll free: 1-800-727-6432
Fax: 402-471-3297
Web site: www.nol.org
Nevada
State Offices
Bureau of Consumer Protection
555 E. Washington Ave, Ste. 3900
Las Vegas, NV 89101
702-486-3420
Patricia Jarman-Manning, Commissioner
Nevada Consumer Affairs Division
1850 East Sahara
Suite 101
Las Vegas, NV 89104
702-486-7355
Toll free: 1-800-326-5202
TDD: 702-486-7901
Fax: 702-486-7371
E-mail: ncad@fyiconsumer.org
Web site: www.fyiconsumer.org
Ray Trease, Supervisory Compliance Investigator
Consumer Affairs Division
Department of Business and Industry
4600 Kietzke Lane, Building B, Suite 113
Reno, NV 89502
775-688-1800
Toll free in NV: 1-800-326-5202
TDD: 775-486-7901
Fax: 775-688-1803
New Hampshire
State Offices
Consumer Protection and Antitrust Bureau
New Hampshire Attorney General's Office
33 Capitol Street
Concord, NH 03301
603-271-3641
TDD toll free: 1-800-735-2964
Fax: 603-271-2110
Web site: www.state.nh.us/nhdoj/Consumer/cpb.html
New Jersey
State Offices
Carol Jacobson, Deputy Attorney General/ ASC
New Jersey Division of Law
P.O. Box 45029
124 Halsey Street, 5th Floor
Newark, NJ 07101
973-648-3453
Fax: 201-648-3879
E-mail: jacobcar@law.dol.lps.sate.nj.us
Edith S. Brower, Deputy Director
New Jersey Consumer Affairs Division
124 Halsey Street
PO Box 43027
Newark, NJ 07102
973-504-6587
973-648-6381
Fax: 973-648-3538
E-mail: browere@smtp.lps.state.nj.us
Web site: www.state.nj.us/lps/ca/home.htm
County Offices
William Ross III, Director
Atlantic County Division of Consumer Affairs
1333 Atlantic Avenue
8th Floor
Atlantic City, NJ 08401
609-343-2376
609-345-6700
Fax: 609-343-2373
Web site: commlink.atlantic.county.lib.nj.us/conshome.htm
Patricia Tuck-Davis, Director/Superintendent
Camden County Office of Consumer Protection/Weights and Measures
Jefferson House
Lakeland Road
Blackwood, NJ 08012
609-374-6161
609-374-6001
Toll free in NJ: 800-999-9045
Fax: 609-232-0748
E-mail: consumer@co.camden.nj.us
Web site: www.co.camden.nj.us
Louis Moreno, Director
Department of Consumer Affairs & Weight & Measures
Cumberland County Department of Consumer Affairs and Weights and Measures
788 East Commerce Street
Bridgeton, NJ 08302
856-453-2203
Fax: 856-453-2206
E-mail: louismo@co.cumberland.nj.us
E. Robert Spiegel, Director/Superintendent
Cape May County Consumer Affairs Weights and Measures
4 Moore Road
Cape May Court House, NJ 08210
609-463-6475
Essex County Consumer Services
50 South Clinton Street
East Orange, NJ 07018
973-395-8350
Fax: 973-395-8433
Dorothy H. Avallone, Director
Monmouth County Department of Consumer Affairs
50 East Main Street
P.O. Box 1255
Freehold, NJ 07728-1255
732-431-7900
Fax: 732-845-2037
John Wassberg, Director
Bergen County Office of Consumer Protection
21 Main Street
Room 101-E
Hackensack, NJ 07601-7000
201-646-2650
Fax: 201-489-6095
Willie L. Flood, Director
Hudson County Division of Consumer Affairs
595 Newark Avenue
Jersey City, NJ 07306
201-795-6295
201-795-6163
Fax: 201-795-6462
Helen Mataka, Director
Hunterdon County Consumer Affairs
P.O. Box 283
Lebanon, NJ 08833
908-236-2249
Renee Borstad, Director/Superintendent
Burlington County Office of Consumer Affairs/Weights and Measures
49 Rancocas Road
P.O. Box 6000
Mount Holly, NJ 08060
609-265-5098
Fax: 609-265-5065
Eileen Popovich, Director
Division of Consumer Affairs
Somerset County
P.O. Box 3000
Somerville, NJ 08876-1262
908-231-7000, ext. 7400
Fax: 908-429-0670
E-mail: consumeraffairs@co.somerset.nj.us
Web site: www.co.somerset.nj.us
Donna Giovannetti, Division Chief
Mercer County Consumer Affairs
640 South Broad St Rm 215
P.O. Box 8068
Trenton, NJ 08650-0068
609-989-6671
Fax: 609-989-6670
Passaic County Department of Consumer Affairs
1310 Route 23 North
Wayne, NJ 07470
973-305-5881
Fax: 973-628-1796
Ernest N. Salerno, Superintendent
County of Passaic
Dept of Law and Public Safety
Div of Weights and Measures - CS
1310 Route 23 North
Wayne, NJ 07470
973-305-5750 (Wts & Meas)
973-305-5881 (Consumer Prot'n)
Fax: 973-628-1796
E-mail: pcca@advanix.net
Ollie Boone, Director
Union County Division of Consumer Affairs
300 North Avenue East
P.O. Box 186
Westfield, NJ 07091
908-654-9840
Fax: 908-654-3082
E-mail: oboone@unioncountynj.org
Web site: www.unioncountynj.org
Joseph Silvestro, Director
Gloucester County Department of Consumer Protection/Weights and Measures
152 North Broad Street
PO Box 337
Woodbury, NJ 08096
856-853-3349
856-853-3350
TDD: 856-848-6616
Fax: 609-853-6813
E-mail: jsilvest@co.gloucester.nj.us
City Offices
Bernidine Jacobs, Director
Livingston Consumer Affairs
357 South Livingston Avenue
Livingston, NJ 07039
973-535-7976
Fax: 973-740-9408
Mary Moseley, Director
Maywood Consumer Affairs
Bourough of Maywood
459 Maywood Avenue
Maywood, NJ 07607
201-845-5749
201-845-5749
Genevieve Ross, Director
Middlesex Borough Consumer Affairs
1200 Mountain Avenue
Middlesex, NJ 08846
732-356-8090, ext. 250
Fax: 732-356-7954
Mildred Pastore, Director
Mountainside Consumer Affairs
1455 Coles Avenue
Mountainside, NJ 07092
908-232-6600
Max Moses, Deputy Mayor
Director Consumer Affairs
Township of North Bergen
Municipal Building
4233 Kennedy Blvd.
North Bergen, NJ 07047
201-392-2157 (community service)
201-330-7291 (consumer protection)
Fax: 201-392-8551
Annmarie Nicolette, Director
Nutley Consumer Affairs
Public Affairs Building
149 Chestnut Street
Nutley, NJ 07110
973-284-4975
Fax: 973-661-9411
Maria Sierra, Consumer Affairs Investigator
Perth Amboy Consumer Affairs
Office of Social Services
Fayette and Read Streets
Perth Amboy, NJ 08861
732-826-4300
Fax: 908-826-6192
Rick Allen Smiley, Director
Plainfield Action Services
City Hall Annex
510 Watchung Avenue
Plainfield, NJ 07060
908-753-3519
Fax: 908-753-3540
Anthony Ioconno, Town Attorney
Secaucus Department of Consumer Affairs
Municipal Government Center
1203 Patterson Plank Road
Secaucus, NJ 07094
201-330-2008
Marion Cramer, Director
Consumer Affairs Office
1976 Morris Avenue
Union, NJ 07083
908-851-5458
908-851-8501
Charles A. Stern, Director
Wayne Township Consumer Affairs
475 Valley Road
Wayne, NJ 07470
201-694-1800, ext. 3290 201-694-1800, ext. 3290
John Weitzel, Director
Weehawken Consumer Affairs
400 Park Avenue
Weehawken, NJ 07087
201-319-6005
Fax: 201-319-0112
Herb Gilsenberg, Director
Woodbridge Consumer Affairs
Woodbridge Township
Municipal Building
One Main Street
Woodbridge, NJ 07095
732-602-6058
Fax: 732-602-6016
New Mexico
State Offices
Robert E. Reyna, Director
Consumer Protection Division
Office of the Attorney General
P.O. Drawer 1508
407 Galisteo
Santa Fe, NM 87504-1508
505-827-6060
Toll free in NM: 1-800-678-1508
Fax: 505-827-6685
Web site: www.ago.state.nm.us
New York
State Offices
Thomas G. Conway, Bureau Chief
Bureau of Consumer Frauds and Protection
Office of the Attorney General
State Capitol
Albany, NY 12224
518-474-5481
Toll free in NY: 1-800-771-7755 (hotline)
Fax: 518-474-3618
Web site: www.oag.state.ny.us
Debra Martinez, Chairwoman and Executive Director
New York State Consumer Protection Board
5 Empire State Plaza
Suite 2101
Albany, NY 12223-1556
518-474-3514
518-474-8583 (capitol region)
Toll free: 1-800-697-1220
Fax: 518-474-2474
E-mail: donna.ned@consumer.state.ny.us
Web site: www.consumer.state.ny.us
Dianne Dixon, Deputy Bureau Chief
Consumer Frauds and Protection Bureau
Office of the Attorney General
120 Broadway 3rd FL
New York, NY 10271
212-416-8300
Toll free: 1-800-771-7755
Fax: 212-416-6003
Lauren Raysor, Assistant Attorney General in Charge
Consumer Fraud and Protection Bureau
New York State Office of the Attorney General
Harlem Regional Office
163 West 125th Street
New York, NY 10027-8201
212-961-4475
Fax: 212-961-4003
Robert Glennon, Assistant Attorney General in Charge
Plattsburgh Regional Office
Office of Attorney General
70 Clinton Street
Plattsburgh, NY 12901
518-562-3282
Fax: 518-562-3294
Gary Brown, Assistant Attorney General in Charge
Consumer Fraud and Protection Bureau
New York State Office of the Attorney General
Westchester Regional Office
101 East Post Road
White Plains, NY 10601-5008
914-422-8755
Fax: 914-422-8706
Regional Offices
Dennis McCabe, Assistant Attorney General
Binghamton Regional Office
New York State Office of the Attorney General
State Office Building -17th Floor
44 Hawley Street
Binghamton, NY 13901-4433
607-721-8771
Toll free: 1-800-771-7755
Fax: 607-721-8789
E-mail: dennis.mccabe@oag.state.ny.us
Web site: www.oag.state.ny.us
Letitia James, Assistant Attorney General in Charge
Brooklyn Regional Office
New York State Office of the Attorney General
Consumer Fraud Bureau
55 Hanson Place, Room 732
Brooklyn, NY 11217
718-722-3949
Fax: 718-722-3951
Barbara Kavanaugh, Assistant Attorney General in Charge
Buffalo Regional Office
New York State Office of the Attorney General
Statler Towers
107 Delaware Avenue, 4th Floor
Buffalo, NY 14202
716-853-6271
Toll free: 1-800-771-7755
Fax: 716-853-8414 (Mrs. Smith)
Lynda Nicolino, Assistant Attorney General in Charge
Suffolk Regional Office
Office of the Attorney General
300 Motor Parkway, Suite 205
Hauppauge, NY 11788
516-231-2401
Fax: 516-435-4757
Nick Garin, Assistant Attorney General
Poughkeepsie Regional Office
New York State Office of the Attorney General
235 Main Street
Poughkeepsie, NY 12601
914-485-3920
Toll free: 1-800-771-7755
TDD/TTY Toll free: 1-800-788-9898
Fax: 914-452-3303
Web site: www.oag.state.ny.us
Marian Payson, Asst Attorney General in Charge
Rochester Regional Office
Office of the Attorney General
144 Exchange Blvd., 2nd Floor
Rochester, NY 14614
716-546-7430
Toll free: 1-800-771-7755
TDD: 716-327-3249
Fax: 716-546-7514
E-mail: marian.payson@oag.state.ny.us
Web site: www.oag.state.ny.us
Winthrop Thurlow, Assistant Attorney General in Charge
Syracuse Regional Office
Office of the Attorney General
615 Erie Blvd. West, Suite 102
Syracuse, NY 13204-2465
315-448-4848
Fax: 315-448-4851
Joel Marmalstein, Asst Attorney General in Charge
Utica Regional Office
Office of the Attorney General
207 Genesee Street, Room 504
Utica, NY 13501
315-793-2225
Toll free: 1-800-771-7755
Fax: 315-793-2228
Web site: www.oag.state.ny.us
James O'Rourke, Assistant Attorney General in Charge
Office of the Attorney General
Dulles State Office Building
317 Washing Street
Watertown, NY 13601
315-785-2444
Toll free: 1-800-771-7755
Fax: 315-785-2294
Web site: www.oag.state.ny.us
County Offices
Janet McMahon, Confidential Secretary
Department of Consumer Affairs
Albany County Courthouse
#40
Albany, NY 12207
518-487-5040
Fax: 518-487-5048
E-mail: jmcmahon@albanycounty.com
Web site: www.albanycounty.com
Barbra Kavanaugh, Assistant District Attorney in Charge
Consumer Fraud Bureau
Erie County District Attorney's Office
Statler Towers
107 Delaware Ave 4th Floor
Buffalo, NY 14202
716-853-8404
Toll free in NY: 1-800-771-7755
Fax: 716-853-8414
Francis Phillips II, District Attorney
Orange County District Attorney's Office
255 Main Street
County Government Center
Goshen, NY 10924
914-291-2050
Fax: 914-291-2085
Charles Gardner, Director
Suffolk County Executive's Office of Consumer Affairs
North County Complex, Bldg. 340
Veterans Memorial Highway
Hauppauge, NY 11788
516-853-4600
Fax: 516-853-4825
Jon Van Vlack, Consumer Affairs Director
Ulster County District Attorney's Consumer Fraud Bureau
20 Lucas Avenue
Kingston, NY 12401
914-340-3260
Nassau County Office of Consumer Affairs
160 Old Country Road
Mineola, NY 11501
516-571-2600
James Farkas, Director
Rockland County Office of Consumer Protection
50 Sanatorium Road
Building P
Pomona, NY 10970
914-364-2681
Fax: 914-364-2694
Nelson Kranker, Director
Dutchess County Department of Consumer Affairs
94-A Peach Road
Poughkeepsie, NY 12601
914-486-2949
Fax: 914-486-2947
Douglas Briggs, Director
Schenectady County Consumer Affairs
64 Kellar Avenue
Schenectady, NY 12307
518-356-6795
518-356-7473
Fax: 518-357-0319
Elaine Price, Director
Westchester County
Department of Consumer Protection
112 East Post Road
4th Floor
White Plains, NY 10601
914-285-2162
Fax: 914-285-3115
E-mail: epp4@co.westchester.ny.us
Frank Castaldi, Jr., Chief
Frauds Bureau
Westchester County District Attorney's Office
111 Grove Street
White Plains, NY 10601
914-285-3414
Fax: 914-285-3594
Frank Castaldi, Jr, Chief, Economic Crimes Bureau
Westchester County District Attorney's Office
111 Martin Luther King Jr. Boulevard
County Courthouse
White Plains, NY 10601
914-285-3303
Fax: 914-285-3594
City Offices
Gini Faikia, Director
Queens Neighborhood Office
New York City Department of Consumer Affairs
120-55 Queens Blvd.
Room 301
Kew Gardens, NY 11424
718-286-2990
Fax: 718-286-2997
Jules Polonetsky, Commissioner
New York City Department of Consumer Affairs
42 Broadway
New York, NY 10004
212-487-4444
212-487-4481 (Spanish)
212-487-4488 (Chinese)
TDD: 212-487-4465
Fax: 212-487-4197
Web site: www.ci.nyc.ny.us/html/dca/home.html
Town of Colonial Consumer Protection
Memorial Town Hall
Newtonville, NY 12128
518-783-2790
Schenectady Bureau of Consumer Protection
City Hall, Room 204
Jay Street
Schenectady, NY 12305
518-382-5061
Fax: 518-382-5074
John McCullough, Executive Director
New Justice Conflict Resolution Services, Inc.
1153 West Fayette Street, Suite 301
Syracuse, NY 13204
315-471-4676
Fax: 315-475-0769
Stanley Alexander, Director
Office of Consumer Protection
City of Yonkers
87 Nepperhan Avenue
Yonkers, NY 10701
914-377-6808
Fax: 914-377-6811
North Carolina
State Offices
Alan Hirsch, Special Deputy Attorney General
Consumer Protection Section
Office of the Attorney General
P.O. Box 629
Raleigh, NC 27602
919-716-6000
Fax: 919-716-6050
Web site: www.jus.state.nc.us/cpframe.htm
North Dakota
State Offices
Parrell D. Grossman, Director
Consumer Protection and Antitrust Division
Office of the Attorney General
600 East Boulevard Avenue
Department 125
Bismarck, ND 58505-0040
701-328-3404
Toll free in ND: 1-800-472-2600
TDD: 701-328-3409
Fax: 701-328-3535
E-mail: cpat@state.nd.us
Web site: http://www.ag.state.nd.us/ndag/cpat/cpat.html
Heidi Heitkamp, Attorney General
Office of the Attorney General
600 East Boulevard Avenue
Department 125
Bismarck, ND 58505-0040
701-328-2210
TDD 701-328-3409
Fax: 701-328-2226
E-mail: ndag@state.nd.us
Web site: www.ag.state.nd.us
County Offices
Kent Keys, Executive Director
Community Action Agency
1013 North 5th Street
Grand Forks, ND 58203
701-746-5431
Toll free in ND: 1-800-450-1823
Fax: 701-746-0406
Ohio
State Offices
Ohio Attorney General's Office
30 East Broad Street
25th Floor
Columbus, OH 43215-3428
614-466-8831
Toll free in OH: 1-800-282-0515
TDD: 614-466-1393
Fax: 614-728-7583
E-mail: consumer@ag.state.oh.us
Web site: www.ag.state.oh.us
Robert Tongren
Ohio Consumers' Counsel
77 South High Street
15th Floor
Columbus, OH 43266-0550
614-466-8574 (outside OH)
Toll free in OH: 1-877-PICK-OCC (1-877-742-5622)
E-mail: occ@occ.state.oh.us
Web site: www.state.oh.us/cons/
County Offices
Maureen Callahan, Prosecuting Attorney
Summit County Office of Prosecuting Attorney
53 University Avenue
Akron, OH 44308-1680
330-643-2800
TDD/TTY: 330-643-8277 (criminal)
Fax: 330-643-2137 (civil)
Karl Kawakce, Director
Economic Crime
Franklin County Office of Prosecuting Attorney
369 South High Street
Columbus, OH 43215
614-462-3555
Fax: 614-462-6103
Victor Vigluicci, Prosecuting Attorney
Portage County Office of Prosecuting Attorney
466 South Chestnut Street
Ravenna, OH 44266-3000
330-296-4593
Fax: 330-297-3856
City Offices
Department of Neighborhood Services
Cincinnati Office of Consumer Services
City Hall Room 126
801 Plum Street
Cincinnati, OH 45202
513-352-3971
Fax: 513-352-5241
Oklahoma
State Offices
Donald Hardin, Administrator
Department of Consumer Credit
4545 North Lincoln Blvd., #104
Oklahoma City, OK 73105
405-521-3653
Fax: 405-521-6740
Oklahoma Attorney General
4545 North Lincoln Avenue
Suite 260
Oklahoma City, OK 73105
405-521-3921
Toll free: 1-800-448-4904
Fax: 405-521-6740
Web site: www.oag.state.ok.us
Consumer Protection Division
Office of the Attorney General
440 South Houston, Suite 505
Tulsa, OK 74127-8913
918-581-2885
Web site: www.oag.state.ok.us
Oregon
State Offices
Cheryl Pellegrini, Attorney in Charge
Financial Fraud/ Consumer Protection Section
Department of Justice
1162 Court Street, NE
Salem, OR 97310
503-378-4732
503-378-4320 (hotline Salem only)
503-229-5576 (hotline Portland only)
Toll free in OR: 1-877-877-9392
TDD/TTY: 503-378-5939
Fax: 503-378-5017
Web site: www.doj.state.or.us
Pennsylvania
State Offices
Irwin Popowsky, Consumer Advocate
Office of the Consumer Advocate
Office of the Attorney General
Forum Place, 5th Floor
Harrisburg, PA 17101-1921
717-783-5048 (utilities only)
Toll free in PA: 1-800-684-6560
Fax: 717-783-7152
E-mail: paoca@ptd.net
Web site: www.oca.state.pa.us
Frank Donaghue, Director
Bureau of Consumer Protection
Office of Attorney General
Strawberry Square
14th Floor
Harrisburg, PA 17120
717-787-9707
Toll free in PA: 1-800-441-2555
Fax: 717-787-1190
Web site: www.attorneygeneral.gov
Regional Offices
Michael Butler, Deputy Attorney General
Bureau of Consumer Protection
Office of Attorney General
810 Hamilton Street
Fourth Floor
Allentown, PA 18101
610-821-6690
Fax: 610-821-6529
E. Barry Creany, Senior Deputy Attorney General
Bureau of Consumer Protection
Office of the Attorney General
171 Lovell Avenue
Suite 202
Ebensburg, PA 15931
814-949-7900
Fax: 814-949-7942
Jesse Harvey, Deputy Attorney General
Bureau of Consumer Protection
Office of the Attorney General
919 State Street
Room 203
Erie, PA 16501
814-871-4371
Toll free in PA: 1-800-441-2555
Web site: www.attorneygeneral.gov
Mark Stewart, Deputy Attorney General
Bureau of Consumer Protection
Office of the Attorney General
132 Kline Plaza
Harrisburg, PA 17104
717-787-7109
Fax: 717-772-3560
John Abel, Senior Deputy Attorney General
Bureau of Consumer Protection
Office of the Attorney General
21 South 12th Street
Second Floor
Philadelphia, PA 19107
215-560-2414
Fax: 215-560-2494
Marcia Telek DePaula, Deputy Attorney General
Bureau of Consumer Protection
Office of Attorney General
6th Floor Manor Complex
564 Forbes Avenue
Pittsburgh, PA 15219
412-565-5135
Toll free in PA: 1-800-441-2555
Fax: 412-565-5475
Web site: www.attorneygeneral.gov
J.P. McGowan, Senior Deputy Attorney General
Bureau of Consumer Protection
Office of Attorney General
Samter Building, Room 214
101 Penn Avenue
Scranton, PA 18503
570-963-4913
Fax: 570-963-3418
County Offices
Sydney Elkin, Director
Beaver County Alliance for Consumer Protection
699 Fifth Street
Beaver, PA 15009-1997
724-728-7267
Fax: 724-728-6762
A. Courtney Yelle, Director/Chief Sealer
Bucks County Consumer Protection, Weights and Measures
50 North Main Street
Doylestown, PA 18901
215-348-7442
Fax: 215-348-4570
Evelyn Yancoskie, Director
Delaware County Consumer Affairs
201 West Front Street
Delaware County Courthouse
Media, PA 19063
610-891-4865
Fax: 610-566-3947
Montgomery County Consumer Affairs
Montgomery County Human Services Center
1430 DeKalb Street
Norristown, PA 19404-0311
610-278-3565
Fax: 610-278-5228
Bruce Sagel, Chief
Economic Crime Unit
Philadelphia District Attorney's Office
1421 Arch Street
Philadelphia, PA 19102
215-686-8750
Fax: 215-686-8765
Puerto Rico
Puerto Rico Offices
Angel E. Rotger, Secretary
Department of Justice
P.O. Box 902192
San Juan, PR 00902
787-721-2900
Fax: 787-725-2475
Jose Antonio Alicia Rivera, Secretary
Department of Consumer Affairs
Minillas Station
P.O. Box 41059
Santurce, PR 00940-1059
787-721-0940
Fax: 787-726-6570
Rhode Island
State Offices
Ani Haroian, Director
Consumer Unit
Consumer Protection Unit
Department of Attorney General
150 South Main Street
Providence, RI 02903
401-274-4400
Toll free in RI: 1-800-852-7776
TDD: 401-453-0410
Fax: 401-222-5110
Mel Stiller, CO-CEO with Bev Tuttle
Consumer Credit Couseling Services
535 Centerville Road
Suite 103
Warwick, RI 02886
Toll free: 1-800-208-2227
Fax: 401-732-0250
Web site: www.creditcounseling.org
South Carolina
State Offices
Evelyn T. Williams, State Ombudsman
Office of Executive Policy and Program
1205 Pendleton Street
Room 308
Columbia, SC 29201
803-734-0457
Toll free in SC only: 1-800-686-0040
Fax: 803-734-0546
Web site: www.state.sc.us
Haviard Jones, Senior Assistant Attorney General
Office of the Attorney General
P.O. Box 11549
Columbia, SC 29211
803-734-3970
Fax: 803-734-3677
Web site: www.scattorneygeneral.org
Philip Porter, Administrator/Consumer Avocate
SC Department of Consumer Affairs
2801 Devine Street
PO Box 5757
Columbia, SC 29205-5757
803-734-9452
Toll free in SC: 1-800-922-1594
Fax: 803-734-9365
E-mail: scdca@infoave.net
Web site: www.state.sc.us/consumer
South Dakota
State Offices
Timothy Bartlett, Director of Consumer Affairs
Office of the Attorney General
500 East Capitol
State Capitol Building
Pierre, SD 57501-5070
605-773-4400
Toll free in SD: 1-800-300-1986
TDD: 605-773-6585
Fax: 605-773-7163
Tennessee
State Offices
Mark Williams, Director
Division of Consumer Affairs
5th Floor
500 James Robertson Parkway
Nashville, TN 37243-0600
615-741-4737
Toll free in TN: 1-800-342-8385
Fax: 615-532-4994
E-mail: mwilliams2@mail.state.tn.us
Web site: www.state.tn.us/consumer
Cynthia Kinser, Deputy Attorney General
Division of Consumer Protection
Tennessee Attorney General
425 Fifth Avenue North, 2nd Floor
Nashville, TN 37243-0491
615-741-1671
Fax: 615-532-2910
Texas
State Offices
Paul Elliott, Assistant Attorney General and Chief
Consumer Protection Division
Office of Attorney General
P.O. Box 12548
Austin, TX 78711-2548
512-463-2070
Fax: 512-463-8301
Esther Chavez, Assistant Attorney General
Consumer Protection/ Austin Regional Office
P.O. Box 12548
Austin, TX 78711-2548
512-463-2185
Fax: 512-463-8301
Web site: www.oag.state.tx.us
Rod Bordelon, Public Counsel
Office of Public Insurance Counsel
333 Guadalupe
Suite 3-120
Austin, TX 78701
512-322-4143
Fax: 512-322-4148
E-mail: rod.bordelon@mail.capnet.state.tx.us
Web site: www.opic.state.tx.us
John Owens, Assistant Attorney General
Consumer Protection/Houston Regional Office
Office of the Attorney General
808 Travis, Suite 812
Houston, TX 77002
713-223-5886, ext. 118
Fax: 713-223-5821
E-mail: john.owens@oag.state.tx.us
Regional Offices
Joyce Iliya, Assistant Attorney General
Consumer Protection Division/Dallas Regional Office
Office of the Attorney General
1600 Pacific Avenue, Suite 1700
Dallas, TX 75201-3513
214-969-5310
Fax: 214-969-7615
Valli Jo Acosta, Assistant Attorney General
Consumer Protection/El Paso Regional Office
Office of the Attorney General
401 East Franklin St #530
El Paso, TX 79901
915-834-5800
E-mail: vja@oag.state.tx.us
Luke Jordan, Assistant Attorney General
Consumer Protection/Lubbock Regional Office
Office of the Attorney General
916 Main Street, Suite 806
Lubbock, TX 79401-3410
806-747-5238
Fax: 806-747-6307
E-mail: lwj@aog.state.tx.us
Web site: www.oag.state.tx.us
Ric Madrigal, Assistant Attorney General
Consumer Protection/McAllen Regional Office
Office of the Attorney General
3201 North McColl Road, Suite B
McAllen, TX 78501
956-682-4547
Fax: 956-682-1957
Web site: www.oag.state.tx.us
Aaron Valenzuela, Assistant Attorney General
Consumer Protection/San Antonio Regional Office
Office of the Attorney General
115 East Travis Street, Suite 925
San Antonio, TX 78205-1615
210-224-1007
Fax: 210-225-1075
County Offices
Beverly Weaver, Director
Department of Environmental and Health Services
City Hall
1500 Marilla, Room 7A-North
Dallas, TX 75201
214-670-5216
Fax: 214-670-3863
E-mail: bweaver@gwsmtp.ci.dallas.tx.us
Linda Brown, Director
City of Dallas Economic Development Department
City Hall
500 Marilla, Room 5C-South
Dallas, TX 75201
214-670-1685
Fax: 214-670-0158
E-mail: lsbrown@ci.dallas.tx.us
Russel Turbeville, Chief
Harris County Consumer Fraud Division
Harris County District Attorney's Office
1201 Franklin
Suite 600
Houston, TX 77002-1901
713-755-5836
713-755-5840
Fax: 713-755-5262
Utah
State Offices
Francine Giani, Director
Division of Consumer Protection
Department of Commerce
160 East 300 South
Box 146704
Salt Lake City, UT 84114-6704
801-530-6601
Fax: 801-530-6001
E-mail: commerce@br.state.ut.us
Web site: www.commerce.state.ut.us
Vermont
State Offices
Consumer Assistance Program
For Consumer Complaints & Questions
104 Morrill Hall
UVM
Burlington, VT 05405
802-656-3183 (within Chittenden County or out of state)
Toll free in VT: 1-800-649-2424
Henry Marckres, Supervisor
Consumer Assurance Section
Food and Market
Department of Agriculture
116 State Street
Montpelier, VT 05602
802-828-3456
Fax: 802-828-2361
Wendy Morgan, Chief
Public Protection Division
Office of the Attorney General
109 State Street
Montpelier, VT 05609-1001
802-828-5507
Web site: www.state.vt.us/atg
Virginia
State Offices
Andres Alvarez, Program Manager
Office of Consumer Affairs
Department of Agriculture and Consumer Services
Washington Building, Suite 100
P.O. Box 1163
Richmond, VA 23219
804-786-2042
Toll free in VA: 1-800-552-9963
TDD: 800-828-1120
Fax: 804-371-7479
Web site: www.vdacs.state.va.us
David B. Irvin, Senior Assistant Attorney General and Chief
Office of the Attorney General
Antitrust and Consumer Litigation Section
900 East Main Street
Richmond, VA 23219
804-786-2116
Toll free: 1-800-451-1525
Fax: 804-786-0122
E-mail: mail@oag.state.va.us
Web site: www.cns.state.va.us/oag
County Offices
Ardelle Butler, Acting Team Leader
Office of Citizen and Consumer Affairs
#1 Court House Plaza, Suite 310
2100 Clarendon Blvd.
Arlington, VA 22201
703-228-3260
Fax: 703-228-3295
E-mail: abutle@co.arlington.va.us
Web site: www.co.arlington.va.us
Ronald Mallard, Director
Fairfax County Department of Telecommunications and Consumer Services
12000 Government Center Parkway, Suite 433
Fairfax, VA 22035
703-222-8435
Fax: 703-322-9542
City Offices
Prescott Barbash, Consumer Affairs Administrator
City of Alexandria
City Hall
P.O. Box 178
Alexandria, VA 22313
703-838-4350
TDD: 703-838-5056
Fax: 703-838-6426
E-mail: prescott.barbash@ci.alexandria.va.us
Web site: ci.alexandria.va.us
Cathy Townsend Parks, Director
Consumer Affairs Division
Office of the Commonwealth's Attorney
Judicial Center, Building. 10B
2305 Judicial Boulevard
Virginia Beach, VA 23456-9050
757-426-5836
Fax: 757-427-8779
Web site: www.virginia-beach.va.us/courts/oca/ca.htm
Washington
State Offices
Consumer Resource Center
Office of the Attorney General
103 East Holly Street, Suite 308
Bellingham, WA 98225-4728
360-738-6185
Consumer Resource Center
Office of the Attorney General
500 N. Morain Street, Suite 1250
Kennewick, WA 99336-2607
509-734-2967
Consumer Resource Center
Office of the Attorney General
905 Plum Street Bldg 3
PO Box 40118
Olympia, WA 98504-0118
360-753-6210
Consumer Resource Center
Office of the Attorney General
900 Fourth Avenue, Suite 2000
Seattle, WA 98164-1012
206-464-6684
Toll free in WA: 1-800-551-4636 (Consumer Resource Centers)
Toll free TDD in WA: 1-800-276-9883
Fax: 206-464-6451
Web site: www.wa.gov/ago
Consumer Resource Center
Office of the Attorney General
1116 West Riverside Avenue
Spokane, WA 99201-1194
509-456-3123
Cynthia Lauphear, Program Manager
Consumer Resource Center
Office of the Attorney General
Consumer Protection Division
1019 Pacific Avenue, 3rd Floor
Tacoma, WA 98402-4411
253-593-2904
Toll free: 1-800-551-4636
Toll free:1-800-276-9883 in state only
Fax: 253-593-2449
E-mail: cynthial@atg.wa.gov
Web site: www.wa.gov/ago
Consumer Resource Center
Office of the Attorney General
1220 Main Street, Suite 510
Vancouver, WA 98660
360-759-2150
City Offices
Ed Gonzaga, Consumer Affairs Inspector
Revenue and Consumer Affairs Section
Executive Services Department
Division of Finance
600 4th Avenue, #103
Seattle, WA 98104-1891
206-233-7837
Fax: 206-684-5170
E-mail: edgonzaga@ci.seattle.wa.us
Patrick Sainsbury, Chief Deputy Prosecuting Attorney
Fraud Division
900 4th Avenue, #1002
Seattle, WA 98164
206-296-9010
Fax: 206-296-9009
E-mail: pat.sainsbury@metrokc.gov
Web site: www.metrokc.gov/proatty/
Craig Leisy, Consumer Affairs Supervisor
Revenue and Consumer Affairs
Seattle Department of Finance
805 South Dearborn Street
Seattle, WA 98134
206-386-1298
Fax: 206-386-1129
E-mail: seattle.consumer-affairs@ci.seattle.wa.us
Web site: www.pan.ci.seattle.wa.us/esd/consumer
West Virginia
State Offices
Jill Miles, Deputy Attorney General
Consumer Protection Division
Office of the Attorney General
812 Quarrier Street, 6th Floor
P.O. Box 1789
Charleston, WV 25326-1789
304-558-8986
Toll free in WV: 1-800-368-8808
Fax: 304-558-0184
E-mail: consumer@wvnet.edu
Web site: www.state.wv.us/wvag/index0816.html
Karl Angell, Jr., Director
Division of Weights and Measures Section
570 MacCorkle Avenue
St. Albans, WV 25177
304-722-0602
Fax: 304-722-0605
E-mail: angellk@mail.wvnet.edu
Wisconsin
State Offices
Margaret Quaid, Regional Supervisor
Division of Trade and Consumer Protection
Department of Agriculture
Trade and Consumer Protection
3610 Oakwood Hills Parkway
Eau Claire, WI 54701-7754
715-839-3848
Toll free in WI: 1-800-422-7128
Fax: 715-839-1645
Judy Cardin, Regional Supervisor
Wisconsin Department of Agriculture Trade & Consumer Protection
200 North Jefferson Street
Suite 146-A
Green Bay, WI 54301
920-448-5111
920-448-5114
Toll free in WI: 1-800-422-7128
Fax: 920-448-5118
Web site: www.badger.state.wi.us/agencies/datcp
William Oemichen, Administrator
Division of Trade and Consumer Protection
Department of Agriculture
2811 Agriculture Dr.
P.O. Box 8911
Madison, WI 53708
608-224-4953
Toll free in WI: 1-800-422-7128
TTD/TTY: 1-608-224-5058
Fax: 608-224-4939
E-mail: datephotline@wheel.datep.state.wi.us
Web site: www.datcp.state.wi.us
County Offices
Frederic Matestic, Assistant District Attorney
Consumer Fraud Unit
Milwaukee County District Attorney's Office
821 West State Street, Room 405
Milwaukee, WI 53233-2485
414-278-4585
Fax: 414-223-1955
Thomas Bauer, Consumer Fraud Investigator
Racine County Sheriff's Department
717 Wisconsin Avenue
Racine, WI 53403
262-636-3126
Fax: 626-637-5279
Wyoming
State Offices
Christopher Petrie, Assistant Attorney General
Office of the Attorney General
Consumer Protection Unit
123 State Capitol Building
Cheyenne, WY 82002
307-777-7874
Toll free in WY only: 1-800-438-5799
Fax: 307-777-7956
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