Privacy Choices For Your
Personal Financial Information
You've probably been receiving privacy notices from banks and other financial companies. These notices explain:
What personal financial information the company collects
Whether the company intends to share your personal financial information with other companies
hat you can do, if the company intends to share your personal financial information, to limit some of that sharing
How the company protects your personal financial information.
Companies that May Send Privacy Notices
Companies involved in financial activities must send their customers privacy notices, including:
Banks, savings and loans, and credit unions
Securities and commodities brokerage firms
Retailers that directly issue their own credit cards (such as department stores or gas stations)
Automobile dealerships that extend or arrange financing or leasing
Check cashers and payday lenders
Financial advisors and credit counseling services
Sellers of money orders or travelers checks.
Financial companies share information for many reasons: to offer you more services, to introduce new products, and to profit from the information they have about you. If you like to know about other products and services, you may want your financial company to share your personal financial information; in this case, you don't need to respond to the privacy notice. If you prefer to limit the promotions you receive or do not want marketers and others to have your personal financial information, you must take some important steps.
First, it is important to read these privacy notices. They explain how the company handles and shares your personal financial information. Keep in mind that not all privacy notices are the same. This guide tells you about the other steps you can take to help protect the privacy of your personal financial information.
What Can You Stop
And What Can't You Stop?
Federal privacy laws give you the right to stop (opt out of) some sharing of your personal financial information. These laws balance your right to privacy with financial companies' need to provide information for normal business purposes. (For more information on these laws, see the appendix.) You have the right to opt out of some information sharing with companies that are:
But you cannot opt out and completely stop the flow of all your personal financial information. The law permits your financial companies to share certain information about you without giving you the right to opt out. Among other things, your financial company can provide to non-affiliates:
Information about you to firms that help promote and market the company's own products or products offered under a joint agreement between two financial companies
Records of your transactionssuch as your loan payments, credit card or debit card purchases, and checking and savings account statementsto firms that provide data processing and mailing services for your company
Information about you in response to a court order
Your payment history on loans and credit cards to credit bureaus.
What Opting Out Means
If you opt out, you limit the extent to which the company can provide your personal financial information to non-affiliates. If you do not opt out within a "reasonable period of time"generally about 30 days after the company mails the notice then the company is free to share certain personal financial information. If you didn't opt out the first time you received a privacy notice from a financial company, it's not too late. You can always change your mind and opt out of certain information sharing. Contact your financial company and ask for instructions on how to opt out. Remember, however, that any personal financial information that was shared before you opted out cannot be retrieved.
Your Right To Opt Out
A privacy notice contains information about the company's data collection and information sharing policies. If a financial company does not plan to share your information except as permitted by law, the notice will tell you this; in this case, you don't have a right to opt out.
Non-affiliates. If you have the right to opt out (that is, if the company plans to share your information), the privacy notice will include instructions on how to opt out of sharing some information. Unless you opt out, your financial company can provide your personal financial information (for example, information on the kinds of stores you shop at, how much you borrow, your account balances, or the dollar value of your assets) to non-affiliates for marketing and other purposes.
Affiliates. The privacy notice may also give you the right to opt out of certain information sharing with affiliates. For example, if a company intends to provide an affiliate with personal information from your credit report or loan application, you will usually first be given a chance to opt out. Companies, however, can share information about you with affiliates when the information is based solely on your transactions with that company (transaction information includes whether you pay your bills on time, the type of accounts you have with the company, and so forth). Read your notices carefully to see if this type of opt out applies.
Credit bureaus may also sell information about you to lenders and insurers who use the information to decide whether to send you unsolicited offers of credit or insurance. This is known as prescreening. You can opt out of receiving these prescreened offers by calling 1-888-567-8688.
If you want to opt out of information sharing, you must follow the directions provided by your financial company. For example, you may have to call a toll-free number or fill out a form and return the form to the company.
In some cases, your financial company may give you the choice to opt out of different types of sharing. For example, you could opt out of certain categories of information the company provides to other companies but allow the company to share other kinds of information.
Privacy Notices You May Receive
Initial Privacy Notice. You will usually receive a privacy notice when you open an account or become a customer of a financial company. If you open an account over the phone, however, and you agree, the company may send you a notice at a later time.
A privacy notice may be included as an insert with your monthly statement or bill, or it may be sent to you in a separate mailing. If you agree to electronic delivery from an on-line financial company, the notice may be sent to you by e-mail or it may be made available to you on the company's web site.
If you have more than one account with the same company, the company may send you only one privacy notice for all of your accounts or it may send you separate notices for each of your accounts.
If you have a joint account with another person (for example, a joint checking account or a mortgage loan), the financial company may send a notice to one of you or to each person listed on the account. If the company provides an opportunity to opt out, it must let one of the account holders opt out for all joint account holders.
What to Do When
You Receive Your Notices
1. Read all privacy notices.
2. Get answers to your questions from your financial company.
3. If applicable, decide whether you want to opt out.
Where Else To Turn For Help
Board of Governors of the
Federal Reserve System
Regulates state-chartered banks that are members of the Federal Reserve System, bank holding companies, and branches of foreign banks
Division of Consumer and Community Affairs, Stop 801
20th and C Streets, NW
Washington, DC 20551
Commodity Futures Trading Commission
Regulates commodity brokers, commodity trading advisors, commodity pools,
and introducing brokers
Privacy Officer, Office of Chief Counsel
Division of Trading and Markets
Three Lafayette Center
1155 21st Street, NW
Washington, DC 20581
Federal Deposit Insurance Corporation
Regulates state-chartered banks that are not members of the Federal Reserve System
Division of Compliance and Consumer Affairs
550 17th Street, NW
Washington, DC 20429
877-ASK-FDIC or 877-275-3342 toll-free
Federal Trade Commission
Regulates any financial company not covered by the other federal regulators such as mortgage brokers, tax and investment services, finance companies, credit bureaus, nonbank lenders, auto dealers, leasing companies, appraisers, real estate settlement services, credit counseling services, and collection agency services
Consumer Response Center
600 Pennsylvania Avenue, NW
Washington, DC 20580
877-FTC-HELP or 877-382-4357 toll-free
National Credit Union Administration
Regulates federally chartered credit unions
Office of Public and Congressional Affairs
1775 Duke Street
Alexandria, VA 22314-3428
Office of the Comptroller of the Currency
Regulates national banks, District of Columbia banks, federal branches and federal agencies of foreign banks, and subsidiaries of such entities. These typically include banks with "national" or "N.A." in their names.
Customer Assistance Group
1301 McKinney Street
Houston, TX 77010
Office of Thrift Supervision
Regulates federal savings and loan associations and federal savings banks
1700 G Street, NW
Washington, DC 20552
Securities and Exchange Commission
Regulates brokerage firms, mutual fund companies, and investment advisors
Office of Investor Education and Assistance
450 5th Street, NW
Washington, DC 20549-0213